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About
NIST SRMs Definitions The
SRM/RM Identification System Preparation
and Availability of SRMs NTRM
Producer Information Publications
(SP260s) Exhibit
Schedule Technical
Contacts SRM
Privacy Statement Standard-Related
Links Other
Services |  |
| Purchasing
an SRM | | New
Required Ordering Information |
Mail
Orders
Out-of-Stock
Materials
Terms and Conditions
Late Charges
Proforma Invoices (Price Quote) Shipments: Domestic
International
Restricted
Rush Returned
Goods
Documentation
Certificates/MSDS |
Mail Orders Mail
Orders (in English) for all NIST SRMs/RMs should be directed to: Standard
Reference Materials Group
National Institute of Standards and Technology
100 Bureau Drive, Stop 2322
Gaithersburg, MD 20899-2322
USA Telephone:
(301) 975-6776
Fax:(301) 948-3730
E-Mail: srminfo@nist.gov Each
purchase order should give the number of units, catalog number, and name of each
reference material requested.
Example: 1 each, SRM 79a, Fluorspar Customs Grade. The
following information must be included with each order: -
end user contact
info; -
name
of customer; -
shipping
address; -
billing
address; -
email
address; -
telephone
number; -
fax
number; -
purchase
order number; -
a
customer identification number, i.e., a social security number (SSN) for consumer
customers, tax identification number (TIN/EIN) for commercial
customers, or agency code (ALC) for U.S. Government customers.
Note:
NIST SRMs/RMs are only distributed in the units of issue listed. Receipt
of an order does not imply acceptance of any provisions set forth in the order
that are contrary to the policies, practices, or regulations of the National Institute
of Standards and Technology or the United States Government. Top
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Out-of-Stock Materials
Orders for out-of-stock
SRMs/RMs are generally filled with the renewal reference materials when available.
A notification list is used to contact customers when the reference material (or
its renewal) is again available. Upon notification, customers are told the price
of the material and are asked to contact the sales office if they still wish to
purchase it. | |
Terms and Conditions Prices
quoted for SRMs/RMs are in U.S. dollars ($), and are published in the catalog
supplement (price list). The prices shown therein are subject to change without
notice and orders will be invoiced for the prices in effect at the time of shipment.
Shipping and handling charges for regular and special (for SRMs in restricted
categories) shipments are also applied to all orders. These charges will be added
to the invoices. Payment
of all invoices is expected within 30 days of receipt for domestic orders; 45
days of receipt for foreign orders, and may be made by any of the following:
- Banker's draft against
U.S.A. bank;
- Bank-to-bank
transfer to U.S.A. bank;
- Any
banking fees involved with wire transfers are the responsibility of the customer.
The customer must pay the fee to their bank. NIST is not allowed to collect fees.
- DISCOVER,
MasterCard, VISA, and American Express;
- International
money order.
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Late Charges In
accordance with U.S. Treasury regulations, late charges will be levied for each
30/45-day period, or portion thereof, that an invoice payment is overdue. Top
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Proforma Invoices (Price Quotation)
Proforma invoice service
requires 3 to 4 weeks to process and is furnished only to those customers requiring
such service. Top
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Shipments |
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Domestic
Shipments SRM/RM
shipments within the continental United States are shipped F.O.B. Gaithersburg,
MD. There are several shipping modes which can be used, including UPS Ground,
Federal Express, Air Freight, and Motor Freight (Collect). Unless otherwise instructed
by the customer, the mode of shipment will be selected by NIST. Fewer shipping
modes are available to SRMs/RMs in restricted categories and NIST reserves the
exclusive right to select the proper shipping mode for these types of shipments.
For restricted SRM/RM shipments, an additional charge is incurred for each shipping
container used. This charge is added to the invoice.
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International
Shipments (and shipments to Alaska and Hawaii) SRM/RM
shipments outside the contiguous United States are also shipped F.O.B. Gaithersburg,
MD, by one of the following modes: - UPS
International;
- Federal
Express International (subject to size, weight, and category of material limitations);
- Air
Freight.
Unless
otherwise instructed by the customer, the mode of shipment will be selected by
NIST. Any other mode of shipment requested by the customer must be paid by the
customer. Fewer shipping modes are available to SRMs/RMs in restricted categories
and NIST reserves the exclusive right to select the proper shipping mode for these
types of shipments. Top
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Restricted
Shipments Dangerous
Goods (Hazardous Materials)
Some SRMs/RMs are classified as ``Dangerous
Goods'' by the U.S. Department of Transportation (DOT), the International Civil
Aviation Organization (ICAO), or the International Air Transport Association (IATA).
These organizations have published regulations and procedures for packaging and
shipping dangerous (hazardous) goods which must be followed to safely transport
these materials. Such regulations and procedures are very specific and do not
allow exceptions. NIST reserves the exclusive right to select the proper packaging
and shipping mode to assure that shipments comply with these regulations and procedures.
Temperature
Sensitive Materials
Some SRMs are extremely temperature sensitive and
will perish unless shipped by the most expedient mode available. To ensure the
stability of these materials, they must be packaged with cool packs or dry ice
which will maintain the necessary low temperatures for a short period of time.
However, several SRMs are so temperature sensitive that they are restricted to
domestic sales only, and must be shipped according to a set schedule. Top
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Rush
Shipments
Requests
for rush shipments will be accommodated when possible. However, they will be made
in compliance with existing regulations pertaining to the SRMs/RMs being shipped
and when hazardous materials are involved, all regulations governing their transportation
will take precedence. The following types of rush shipments are available: Same
day shipping - Orders must be placed by 10:00AM Eastern Standard Time (EST). In
addition to the normal shipping fees, a processing fee of $50.00 will be added
to the customer's invoice.
Next day shipping - In addition to the normal
shipping fees, a processing fee of $25.00 will be added to the customer's invoice. (Exception: Hazardous
materials will not be shipped the same day.) Top
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Returned
Goods
NIST
SRMs/RMs are generally not returnable, with the exception of defective goods or
shipments made in error by NIST. However, normal transaction of business inevitably
requires the occasional return of merchandise for exchange or credit. NIST has,
therefore, instituted the following return goods policy: - Return
shipments are accepted by NIST only after specific arrangements to do so have
been made. To return a SRM/RM, contact the SRM Sales Office to obtain a Return
Authorization Number and shipping instructions. REQUESTS FOR RETURN AUTHORIZATION
MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.
- Return
shipments of hazardous SRMs/RMs authorized by SRM Sales Office, must be packed,
marked, labeled, and shipped in accordance with national and international regulations
governing their transportation. Opened, leaking or damaged hazardous SRM/RM units
and/or their containers CANNOT BE RETURNED TO NIST but should be disposed
of in accordance with applicable laws and regulations.
Returns
which will not be authorized or accepted UNDER ANY CIRCUMSTANCES include:
- Perishable SRM/RMs,
- Unsealed,
partially used, modified or mutilated SRMs/RMs
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Documentation All
documents are printed in English. The documentation NIST furnishes (if required)
are: - Commercial
invoice(s);
-
Packing slip(s);
-
Air waybill for air shipments (provided UPON REQUEST ONLY);
-
NAFTA Certificate(s) (when applicable);
-
SRM/RM Certificate(s), one for each unit ordered;
- Material
Safety Data Sheet(s), one for each type of ordered material requiring it.
Top
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Certificates
and Material Safety Data Sheets (MSDS) Each
SRM/RM shipment contains sufficient copies of Certificates and Material Safety
Data Sheets (MSDS) (if applicable) for the number of units ordered. However, if
these documents are misplaced, NIST will provide additional copies free of charge
upon request. Customers may call, fax, or use the following e-mail addresses to
send in their requests: Certificates:
srmcert@nist.gov
MSDS: srmmsds@nist.gov Requests
will usually be processed within 24 hours. Documents under or equalling ten (10)
pages will be faxed; documents exceeding ten (10) pages will be mailed.
NIST also provides copies
of misplaced archived certificates free of charge to customers who possess NIST
SRMs/RMs that are no longer for sale. This service is available on a one-time-only
basis. Please e-mail your requests to the above listed addresses. CUSTOMERS
ARE REQUIRED TO INSPECT ALL PACKAGES AND DOCUMENTATION IMMEDIATELY UPON RECEIPT
OF SHIPMENT. ANY DAMAGE, SHORTAGES OR DEFECTS MUST BE REPORTED TO SRM GROUP CUSTOMER
SERVICE AT (301) 975-6776, WITHIN FIVE (5) DAYS OF RECEIPT OF SHIPMENT.
Top
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Standard
Reference Materials Program, NIST, 100 Bureau Drive, Stop 2330, Gaithersburg,
MD 20899-2330
Telephone:
(301) 975-6776, Fax: (301) 948-3730
Date created: 04/17/2002
Last updated: 07/19/2004
Technical/Website Inquiries: Contact
Us
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